Shipping policy
Shipping
Where We Ship
We ship worldwide.
Processing Time
Orders are packed and dispatched within [1-2 business days] of being placed. Orders placed on weekends or public holidays are processed the next business day.
You'll receive a confirmation email as soon as your order is placed, and a second email with tracking details once it's on its way.
Delivery Times
Australia, United States, United Kingdom, Canada
- Standard: [3-7 business days]
- Express: [1-3 business days]
Rest of world
- [7-21 business days] depending on destination and customs processing.
Remote and regional areas may take a few days longer.
Delivery times are estimates provided by our carriers and start from the day of dispatch, not the day you order. Delays caused by couriers, weather, customs or peak periods are outside our control.
Shipping Costs
Shipping is calculated at checkout based on your location.
Tracking Your Order
Once your parcel is dispatched you'll receive a tracking link by email. If it hasn't arrived within [24 hours] of dispatch, check your spam folder before getting in touch.
If tracking hasn't updated for more than [5 business days], email us and we'll chase it up with the carrier.
Incorrect Addresses
Please double check your delivery address at checkout. We're not able to redirect a parcel once it's with the courier.
If a parcel is returned to us because of an incorrect or incomplete address, we can resend it once you cover the return and reshipping cost.
Missing or Lost Parcels
If your tracking shows delivered but you haven't received it, please check with anyone else at the address and with your neighbours first, then contact us within [7 days]. We'll open an enquiry with the carrier.
If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund.
Damaged in Transit
If your order arrives damaged, email us within [7 days] of delivery with your order number and a photo of the packaging and the item. We'll arrange a replacement at no cost to you.